COCCO – a cocktail of contact centre content
The Conference for Outsourcing Contact Centre Operations is coming in October – the industry is changing beyond recognition and this is the event to capture just how far-reaching those changes are. Whether through the inclusion of social media, the use of home working agents or the increase in artificial intelligence, this is the only place to be if you want your contact centre operation to meet the demands of the 21st century.
Top-notch speakers will include UiPath’s Guy Kirkwood on innovation, Everest Group vice president Sarah Burnett on the market, leadership guru Peter Thomson, non-executive coach Bill Payne, customer strategy specialist Martin Hill Wilson and contact centre outsourcer and home working advocate Sharon Field of Fortalis.
The conference is co-run by Professional Outsourcing Magazine and the UK Contact Centre Forum (UKCCF). Nigel Winter, publisher and co-founder of Professional Outsourcing Magazine, said: “In the almost-seven years we’ve been publishing we’ve seen so much change. The repetitive tasks are going to be automated and the industry needs to upgrade –we’re proud to be part of the event that brings this home to the industry itself.
Trevor Butterworth, CEO of UKCCF, added: “Contact centres have a mixed image but at their best they’re as professional and productive as any other industry. This conference will help participants take it to the next level.”