- Customer: Chantelle Newton
- Date post: January 9, 2017
Guy Clapperton is in his fourth year as editor of Professional Outsourcing Magazine. He has focused on contact centres and smarter working and has visited contact centre facilities in the UK, north and south Portugal, Morocco and South Africa. Before joining the magazine Guy wrote one of the first books in the UK on social media, “This Is Social Media”; he is an experienced conference moderator and a fellow of the Professional Speaking Association. His experience writing and broadcasting about business and technology issues includes work for the Guardian, New Statesman, BBC, the Times and many other publications.