Sponsors / Media Partners
BYC Aqua Solutions UK Ltd
BYC Aqua Solutions UK Ltd is an outsourced QA company providing clients around the globe with independent and cost effective quality assessment services. Typically, our clients enjoy a 40% cost saving by comparison to fulfilling QA internally.
Using our decades of contact centre experience, BYC has built a unique QA and on-line coaching monitoring tool that enables our clients to choose from an extensive range of reports covering all tiers of your contact centre.
Appreciating the unique aspects of each client, BYC has built Aqua to allow measurement of any type of sector fulfilling all customer experience and regulatory aspects relevant to each sector.
Working with BYC allows our clients to benefit from our team of quality and coaching professionals. For us QA isn’t about a ‘big brother’ approach to customer delivery but rather ensuring that front line resources get immediate feedback on their successes as well as risks.
Due to the unique aspects within our Aqua system, we now offer license of this system to industry allowing you to also fulfil your own QA but improve the communication flow of results as well as monitoring
For further information, please call: +44 7528 036 481 or visit www.byc-aqua.com
Fortalis is a virtual home-based contact centre solution designed to meet your business needs. We take your everyday customer service contact challenges and resolve them.
We understand you need us to manage, train and have available customer service professionals to meet your business needs. This includes availability at short notice or when you have high seasonal demands.
Working continuously and progressively with you we understand your contact volume and outcome trends and make sure we are ready to meet these demands.
You save time because we train, manage and plan a work force specifically for you. You save money because you no longer have wage or employment costs to pay. At Fortalis our agent pay exceeds the new living wage requirements so you don’t have to. Cost savings are also made because you have no IT, telephony or workspace costs, or supervisory/team management requirements.
Your business growth and customer contact choices place demands on your front line service and back-office operational delivery. That is why the Fortalis virtual business model has been designed to give your business a partnering service you can trust to meet your customer contact demands, support your business success and keep your customers happy.
Jabra® is a world-leading provider of hands-free solutions that help people communicate freely in any location and across any voice communication platform.
With over 140 years of telecommunications experience, a heritage in sound via its GN ReSound hearing aid subsidiary and over 1,000 employees and offices around the world, Jabra develops, manufactures and markets a range of headsets and speakerphones, providing hands-free communications for contact centres, office and mobile use.
The Jabra Contact Centre & Office, (CC&O), division manufactures a range of wireless, corded and USB audio devices that can be used with deskphones, softphones or mobile phones. Jabra also produce a portfolio of multiuse headsets that work across several devices at one time.
Contact centre staff greatly benefit from Jabra corded headsets, as they allow for hands-free multitasking with maximum efficiency, whilst also being robust enough to withstand consistent use and comply with EU noise regulations.
Home workers and office professionals can enjoy workplace mobility with Jabra’s range of wireless headsets that provide them with up to 150 metres range as well as comfort and ergonomics for daily wear.
Mobile workers can choose from a variety of Jabra Bluetooth ® multiuse headsets that provide freedom to communicate via any device whilst away from the office.
Within the Contact Centre & Office range, Jabra also specifically produce a portfolio of UC-ready audio solutions for every user and business requirement, providing optimisation with leading Unified Communications partners including Microsoft®, Cisco™, Avaya, Polycom®, Siemens and more.
Jabra’s award-winning headset, handset and speakerphone portfolio combines the best in technology, innovation and design to give you innovative hands-free audio devices with superior audio quality, durability and enhanced comfort for everyday use.
GN Netcom, the parent company of Jabra, is listed on the Copenhagen Stock Exchange.
Outsourced omni-channel service delivery
Interact with your customers in a way that suits them.
Moneypenny combines powerful, mobile and digital technology with the personal touch of knowledgeable and proactive people, to help you exceed the service expectations of your customer. Whether you’re looking for a fully outsourced solution, or support for existing processes, our seamless integration capability allows us to operate exactly like your own customer facing teams.
RSVP is a contact centre with a 29-year history. With offices in Canary Wharf, London and Media City, Manchester, RSVP employs over 650 people across 500 seats. Clients include Waitrose, Which?, Moët Hennessy, Direct Wines, Secret Escapes, The RSPB, Hello Fresh, Abel & Cole, Countrywide, PPL, the ICAEW and G4S.
RSVP’s staffing model remains unique in the contact centre industry – all employees are drawn from the world of professional acting. 80% hold degrees and come equipped with a naturally inherent skill-set that is great for all forms of customer interaction. With trained voices, tremendous versatility and providing a terrific length of service, RSVP agents are consistently able to provide the quality of service a client would demand of their own in-house team, whilst still giving clients the flexibility that they need from an outsourced relationship.
RSVP carry out all forms of contact centre work – from traditional inbound call and e-mail handling to outbound sales and lead generation, appointment setting, web chat, social media monitoring and more. Services are available 24 hours a day and RSVP also provide native foreign language speakers as so required.
RSVP is one of the oldest and most unique contact centres in the world – featuring in the London Stock Exchange’s list of ‘Companies To Inspire Britain’ – and welcome the opportunity to discuss partnership opportunities with clients from any sector.